Privacy Policy

This Privacy Policy applies to information Elan Platform collects directly from visitors, clinic representatives, users of the platform, and people who interact with us through support, partnership, or sales channels.

When a clinic, provider, or other customer uses Elan Platform in connection with patient or caregiver workflows, that customer may independently control some of the information processed through the platform. In those situations, the customer may be responsible for its own notices, permissions, and legal obligations toward its end users.

• Identity and contact information, such as name, business contact details, account identifiers, and communication history.
• Clinic or organization information, including specialty, workflow preferences, supported languages, and onboarding details.
• Usage, device, and service information, such as browser details, IP-derived diagnostics, session continuity signals, error logs, and performance data.
• Preference information, including language, accessibility, notification, or communication preferences.
• Workflow information submitted through the platform, including scheduling, reminder, call-routing, accommodation, or operational coordination details.
• Any other information you choose to send to us.

• To provide, secure, maintain, and improve the website, product, and related services.
• To authenticate users, manage sessions, and maintain service continuity.
• To support scheduling, reminders, language handling, accessibility preferences, and operational workflows requested by users or customers.
• To communicate about onboarding, service updates, support requests, product information, or legal notices.
• To detect, prevent, investigate, and respond to security, fraud, abuse, or service integrity issues.
• To comply with applicable law, enforce contractual obligations, protect rights, and manage corporate operations.

Depending on the context, Elan Platform may process information where needed to provide requested services, perform contracts, protect legitimate interests, comply with law, protect safety or platform integrity, or where consent has been obtained.

If consent is required for a particular processing activity, you may withdraw that consent where applicable, though doing so may affect the availability of some services or features.

We may disclose information to service providers, infrastructure providers, contractors, professional advisers, analytics or support providers, affiliated business entities, customers using the platform, or other parties where necessary to deliver the service, respond to lawful requests, protect rights, prevent harm, or support corporate transactions.

We do not sell personal information in exchange for money. We may share information as directed by customers or as otherwise described in this Privacy Policy.

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain records, satisfy legal obligations, resolve disputes, enforce agreements, and support security and audit needs.

We use administrative, technical, and organizational safeguards designed to protect information and support reliable service delivery. No system can guarantee absolute security, and you are responsible for using strong credentials, protecting your devices, and notifying us of suspected unauthorized access.

Your information may be stored, processed, or accessed in multiple jurisdictions by Elan Platform or its service providers. Where required, we will use appropriate safeguards for cross-border data handling.

Subject to applicable law and verification requirements, you may have rights to request access, correction, deletion, portability, restriction, objection, or withdrawal of consent regarding certain information. You may also have the right to appeal a privacy decision depending on applicable law.

To submit a request, contact hello@elanplatform.com. We may need additional information to verify your request and will respond in accordance with applicable law.

Elan Platform is not directed to children for independent use without appropriate authorization or customer context. If you believe information has been submitted to us improperly, contact us and we will review the request.

We may update this Privacy Policy from time to time. Changes become effective when posted unless a different date is stated. Continued use of the service after an update means the revised policy applies to the extent permitted by law.