Terms of Service

By accessing or using Elan Platform, you agree to these Terms. If you use the services on behalf of an organization, you represent that you have authority to bind that organization. If a separate written agreement, order form, or enterprise contract applies, that agreement controls to the extent of any conflict.

You must provide accurate information, maintain the confidentiality of credentials, and promptly notify us of any suspected unauthorized use. You are responsible for activities that occur through your account or organization access, except to the extent caused by our breach of these Terms or applicable law.

• You may use the services only for lawful, authorized, and contractually permitted purposes.
• You may not interfere with platform integrity, bypass security, reverse engineer restricted systems except where prohibited by law, or use the service to transmit unlawful, infringing, harmful, or deceptive content.
• You may not use the platform in a way that creates safety risks, violates rights, or exceeds agreed technical or data-handling boundaries.

Elan Platform provides software tools and workflow infrastructure. Unless explicitly stated in a separate written agreement, Elan Platform does not provide medical care, medical advice, diagnosis, treatment, or emergency services. Do not use the platform as a substitute for emergency assistance or urgent clinical care.

Customers are responsible for the legality of their data use, user permissions, communications, workflows, integrations, and organizational policies. Customers must determine whether the platform is suitable for their use case and must configure or limit service use accordingly.

Elan Platform and its related content, designs, software, workflows, and marks are protected by law and remain the property of Elan Platform or its licensors. Except for limited rights expressly granted, no rights are transferred to you.

If you provide suggestions, ideas, or feedback, Elan Platform may use them without restriction or obligation, provided that doing so does not require us to disclose information protected by law or contract.

We may modify, suspend, or discontinue all or part of the services at any time, including to improve security, maintain continuity, comply with law, or reflect evolving product boundaries. We will try to give notice where reasonably practicable.

Fees, invoicing, payment timing, taxes, renewals, overages, and reimbursement rules are governed by the applicable commercial agreement, quote, order form, or other written terms. Unless otherwise stated, fees are non-refundable to the fullest extent permitted by law.

The services may rely on or interoperate with third-party services, infrastructure, or integrations. Elan Platform is not responsible for third-party services except as expressly stated in a separate written agreement.

To the maximum extent permitted by law, the services are provided on an “as is” and “as available” basis. Elan Platform disclaims warranties of any kind, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted availability, or error-free operation.

To the maximum extent permitted by law, Elan Platform and its affiliates, officers, employees, contractors, and licensors will not be liable for any indirect, incidental, special, consequential, exemplary, punitive, or lost-profit damages, or for loss of data, goodwill, revenues, or business opportunities, arising from or related to the services.

To the maximum extent permitted by law, the aggregate liability of Elan Platform for all claims arising out of or relating to the services will not exceed the greater of the fees paid to Elan Platform for the services giving rise to the claim during the twelve months before the event giving rise to the claim, or one hundred United States dollars if no fees were paid.

You agree to defend, indemnify, and hold harmless Elan Platform and its affiliates from claims, losses, liabilities, damages, judgments, costs, and expenses arising out of your misuse of the services, your violation of these Terms, your content or data, or your infringement or violation of any rights, except to the extent caused by Elan Platform’s willful misconduct or breach of these Terms.

We may suspend or terminate access immediately where necessary to protect the platform, users, customers, third parties, or legal compliance. Sections that by their nature should survive termination will survive, including ownership, payment, disclaimers, liability limits, indemnity, and dispute provisions.

To the maximum extent permitted by law, disputes will be resolved individually and not on a class, collective, or representative basis unless a separate written agreement states otherwise. Any mandatory rights or procedures under applicable law remain unaffected.

We may update these Terms from time to time. Updated Terms become effective when posted unless a later effective date is stated. Continued access to or use of the services after the effective date constitutes acceptance of the revised Terms to the extent permitted by law.